Terms of Service

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1. Agreement to Terms

By creating an account or using Shukai ("the Service"), you agree to be bound by these Terms of Service. If you are using the Service on behalf of a business, you represent that you have authority to bind that business to these terms.

2. What Shukai Does

Shukai provides AI-powered lead engagement tools — automated phone calls, WhatsApp messaging, and a website chat widget — to help businesses respond to and qualify leads. The Service is provided on a subscription basis with usage metered through a credit system.

3. Accounts and Eligibility

• You must provide accurate registration information and keep it up to date.
• You are responsible for safeguarding your account credentials and for all activity under your account, including actions taken by team members you invite.
• You must be legally able to enter into contracts in your jurisdiction.

4. Subscription, Billing & Credits

• Plans are billed on a recurring monthly basis. Credits included in your plan reset at the start of each billing cycle and do not roll over.
• Additional credit bundles purchased separately do not expire and are consumed only after your monthly allocation is exhausted.
• All fees are exclusive of applicable taxes unless stated otherwise.
• We use Razorpay to process payments. By making a purchase, you also agree to Razorpay's terms governing the payment itself.

5. Cancellation & Refunds

• You may cancel your subscription at any time from your account settings. Cancellation takes effect at the end of the current billing cycle.
• Monthly subscription fees already paid are non-refundable except where required by law.
• Purchased credit bundles are non-refundable once credits have been added to your account, except where required by law or at our discretion in cases of billing error.

6. Acceptable Use

You agree not to use the Service to:

• Send unsolicited bulk messages or violate WhatsApp's Business Messaging Policy, India's telecom regulations (including TRAI/TCCCPR), or any applicable anti-spam law.
• Make calls or send messages to numbers without a lawful basis for contacting them (e.g. consent, an existing customer relationship, or a public listing requesting contact).
• Upload, transmit, or solicit unlawful, fraudulent, or harassing content.
• Attempt to reverse-engineer, resell, or white-label the Service beyond what your plan explicitly permits.

We may suspend or terminate accounts that violate this section, with or without notice, particularly where continued use risks our ability to deliver the Service to other customers (e.g. WhatsApp or telecom provider penalties).

7. AI-Generated Content

Shukai uses third-party AI models to generate call scripts, chat replies, and message content on your behalf. You are responsible for reviewing your AI persona's configuration and knowledge base, and for ensuring the AI's communications on your behalf comply with applicable consumer protection and advertising laws. We do not guarantee the accuracy of AI-generated responses.

8. Third-Party Services

The Service integrates with third-party providers (including Exotel for calling, Meta for WhatsApp, Groq for AI inference, and Razorpay for payments). Your use of the Service is also subject to those providers' own terms, and we are not responsible for their availability, pricing changes, or policy enforcement.

9. Data & Privacy

Our collection and use of personal data is described in our Privacy Policy, which forms part of these Terms.

10. Service Availability

We aim for high availability but do not guarantee the Service will be uninterrupted or error-free. Scheduled maintenance and third-party outages (e.g. Exotel, Meta, Groq) may affect availability and are outside our direct control.

11. Limitation of Liability

To the maximum extent permitted by law, Shukai's total liability for any claim arising from your use of the Service is limited to the amount you paid us in the three months preceding the claim. We are not liable for indirect, incidental, or consequential damages, including lost revenue or lost leads.

12. Termination

We may suspend or terminate your access for breach of these Terms, non-payment, or misuse that exposes us or other customers to risk. You may terminate at any time by canceling your subscription.

13. Changes to These Terms

We may update these Terms from time to time. Material changes will be communicated by email or in-app notice before they take effect.

14. Governing Law

These Terms are governed by the laws of India. Disputes shall be subject to the exclusive jurisdiction of the courts in the location of our registered office.

15. Contact

Questions about these Terms can be sent to support@shukai.protobot.co.in.